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You should be able to find all the answers to your questions, whether they are general trading queries or specific queries about our trading platforms. An interactive customer service hub where you can search for specific keywords or by relevant topic. We are consistently updating our answers so keep checking in for all our up to date support

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Why is my trading platform not loading?


If your trading platform is not working, please login using a different internet browser than the one you have been using. If that does not work, make sure that Privacy and Security settings of your preferred browser are set to either medium or low. If you still cannot log into the trading platform, restart your internet connection.  If you have followed these steps and your trading platform still does not work, please call +44 (0) 20 7392 1494 and speak to one of our client support executives.
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