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You should be able to find all the answers to your questions, whether they are general trading queries or specific queries about our trading platforms. An interactive customer service hub where you can search for specific keywords or by relevant topic. We are consistently updating our answers so keep checking in for all our up to date support

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Troubleshooting


What does 'Error FEP' mean?


The ETX TraderPro platform currently uses Flash technology .If you see the 'Error FEP' message when using our trading platform this means that you need to do one of the following:

- Download the latest version of Flash Player

- If Flash Player is not already installed on your computer, you will need to install it

If you have any problem installing Flash player please use Flash Player Help.
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