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You should be able to find all the answers to your questions, whether they are general trading queries or specific queries about our trading platforms. An interactive customer service hub where you can search for specific keywords or by relevant topic. We are consistently updating our answers so keep checking in for all our up to date support

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Troubleshooting


My charts are not working, why is this?


If you're using Google Chrome , one reason why your charts may not be working could be because your pop up blocker is restricting your access. You cannot launch a chart in a new window whilst using Google Chrome due to Chrome interpreting the launch of the new window as a pop up advert, thus blocking it.

To prevent this please complete the below steps:

  • Click the menu button in the top right corner of the Chrome browser.
  • Select options to generate a new tab
  • Click Under the Hood
  • Click Content settings followed by selecting Manage Exceptions which is within the Pop-ups section
  • Add ?trade.etxcapital.com? as an exception
  • Close the window to finish

If you are not using Google Chrome and are experiencing issues please call +44 (0) 20 7392 1494 or email customer.service@etxcapital.com.
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