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Payments


My Card payment is being declined why is this?


When making a deposit the card being used must have the same registered address as the address which we hold for you.  If the addresses are the same and this is the first time you are using this card with us we would advise that you contact your bank to inform them that you are planning on making a deposit with us. On occasion banks will decline the initial deposit in order to complete a security check with the card holder.

Once you have contacted your bank they will remove the block and you should then be able to process the transaction successfully.
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