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You should be able to find all the answers to your questions, whether they are general trading queries or specific queries about our trading platforms. An interactive customer service hub where you can search for specific keywords or by relevant topic. We are consistently updating our answers so keep checking in for all our up to date support

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  • Do you provide tax statements?

    We can provide you with an account statement for a specified time period. This statement is a general account statement and not tax specific.

    Please email Customer Services on Customer.Service@etxcapital.com in order to obtain your statement.

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  • I have forgotten my username and/or password.

    In order to obtain your login credentials please visit the ETX Capital login page. You will then need to click on the ‘Forgotten?’ button next to the username or password box in order to retrieve your information.
         
     Please use this link to recover password -  https://clients.etxcapital.com/Login/ResetPassword

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  • I need to send my contract notes to my compliance team, how do I do this?

    Please call​ +44 (0) 20 7392 1494 or email customer.service@etxcapital.com in order to request this.

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  • How do I update the personal details on my account?

    Please call +44 (0) 20 7392 1494 or email customer.service@etxcapital.com in order to update your personal details. In certain instances we may require further information or documentation from you.

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One Broadgate Circle, London, EC2M 2QS

New Accounts: +44 20 7392 1400

Existing Customers: +44 20 7392 1434

Monday to Friday: 7:30am - 9:00pm

ETX Capital Payment Types.
English United Kingdom (Change)

Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 79.6% of retail investor accounts lose money when spread betting or trading CFDs with ETX. You should consider whether you understand how spread bets orCFDs work and whether you can afford to take the high risk of losing your money.

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The information on this site is not directed at residents of the United States, Belgium, Canada, Singapore, or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

In the unlikely event of ETX becoming insolvent, segregated client funds cannot be used for reimbursement to ETX Capital’s creditors. If we are unable to satisfy repayment claims, eligible claimants have the right to compensation by the Financial Services Compensation Scheme (FSCS), up to £50,000. If one of the banks ETX Capital uses to hold client money goes into liquidation then the losses would be shared by clients in proportion to the share of the money held with the failed bank. Funds lost this way may be compensated under the FSCS up to a limit of £85,000 per person.

79.6% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.