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You should be able to find all the answers to your questions, whether they are general trading queries or specific queries about our trading platforms. An interactive customer service hub where you can search for specific keywords or by relevant topic. We are consistently updating our answers so keep checking in for all our up to date support

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Trading
  • How long do you keep chart data for?

    Length of Period Length of storage
    Tick data & less than 1 minute periods 1 day
    1 minute periods - 5 minute periods 2 days
    5 minute periods - 30 minute periods 2 weeks
    1 hour periods - 4 hour periods Several months
    1 day periods and above Since the market was created on the ETX Capital platform

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  • How to place a trade

    In order to place a trade, you will first need to be authorised by ETX Capital (as a company which is authorised and regulated by the UK Financial Conduct Authority, client verification is needed before trading can commence). Once authorised, you will need to log-in and fund your account.

    After that, it depends on the platform which you’re using;

    ETX TraderPro

     

    • Select the product which you want to trade and click the ‘Trade’ button on the right hand side.
    • A trading ticket should open up, showing you the current levels at which you can either ‘buy’ or ‘sell’ the product, as well as allowing you to set the amount which you want to trade.
    • Once you are happy with the amount, click on the red button to ‘sell’ that product or the blue button to ‘buy’ it.

    ETX Binary

     

    • Clicking on the product you want to trade on automatically opens the trading ticket for the product in question.
    • Depending on the nature of the Binary option, you should see either ‘Call’ and ‘Put’ buttons or equivalent Up or Down buttons with numbers changing depending on the current price of the product.
    • You will also see a drop-down box which may give you a choice of expiration time for the trade. You will also be able to input the amount which you want to place on the trade – the pay-out calculator will show you your potential pay-out should your trade be successful.
    • When you are ready, click on the ‘Invest’ button to place the trade.

    ETX MT4

     

    • Click on the ‘New Order’ button in the top trading bar.
    • A new window will open. You can select the item you wish to trade by clicking on the ‘Symbol’ drop-down tab, as well as also selecting the amount you wish to trade and potential levels at which you want to insert a stop loss or take the profit.
    • You will then be able to either ‘Sell by Market’ (the red button) or ‘Buy by Market’ (the blue button).

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  • How do I open a Meta Trader 4 account?

    If you have an account with us already you can simply login and select the 'add MT4 account option' alternatively if you are not an account holder please click  'Apply now' and select Meta Trader 4 as your platform.

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  • How to convert your currency balances

    Daily currency trades are converted into your default currency after midnight (around 02:00 GMT) between Sunday to Thursday. Should you wish for your currency balances to not be automatically converted, you will need to let us know in advance and then contact us each time you would like any balance converted.

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  • How do I register a new debit/credit card to my account?

    A new card can be added once logged in under the "Add Funds" section.  For further guidance, please contact Customer Service on  +44 (0) 20 7392 1494.

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  • How to change the style of a chart

    Open a chart by using the Search Bar or by clicking on the market.
    Click the Chart icon to generate a new chart window.
    Click Charts and then Type to select your chart style

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  • How to place an Order to Open

    Click the Order tab to generate a  New Order  window 
    Select the level you want to buy or sell 
    Adjust remaining sections to your specifications 
    Click Place to confirm your  Order to Open

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  • How do I appoint a Power of Attorney?

    You will need to request a Power of Attorney form from us by emailing customer.service@etxcapital.com or by calling​ +44 (0) 20 7392 1494

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  • How to add and remove an indicator on your chart

    Click the Studies tab on the chart. Select relevant indicator, select relevant settings, click copy and then close for the indicator to show on the chart.

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  • How to edit an Order to Open

    Open the  Order Book
    Click Amend on the relevant order to generate an  Amend Order window
    Make the changes you desire and click Amend to confirm changes

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  • How do I open an account?

    Please click 'Apply Now'  (hyperlinked), select the platform(s) you wish to apply for and complete the online application form.

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  • How to open a chart in a new browser window

    Click the Move to New Window  icon located in the top right hand corner of the chart window

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  • How to find your minimum Stop Distance for a market

    Click on relevant market directly or use  Search  bar
    Click  Trade  to generate new deal ticket
    Click Advanced and check the  Stop  checkbox
    Use down arrow to decrease your stop level
    If you cannot decrease your stop level any more, then you have reached the minimum Stop Distance

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  • How do I open a demo account?

    In order to set up a demo account please select the 'Platforms' tab on our homepage and then select the 'Demo' option and follow the on screen instructions.

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  • How to view your MetaTrader 4 trade history

    Click the Account History tab in the  Terminal Box

    ​To specify trade history, right click Account History  box and select the time period

    ​If the Terminal Box  is not visible, press CTRL + T to open

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One Broadgate Circle, London, EC2M 2QS

New Accounts: +44 20 7392 1400

Existing Customers: +44 20 7392 1434

Monday to Friday: 7:30am - 9:00pm

ETX Capital Payment Types.
English United Kingdom (Change)

Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when spread betting or trading CFDs with ETX. You should consider whether you understand how spread bets orCFDs work and whether you can afford to take the high risk of losing your money.

Monecor (London) Ltd is a member firm of the London Stock Exchange. Authorised and regulated by the Financial Conduct Authority with Financial Services register number 124721.

The information on this site is not directed at residents of the United States, Belgium, Canada, Singapore, or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

In the unlikely event of ETX becoming insolvent, segregated client funds cannot be used for reimbursement to ETX Capital’s creditors. If we are unable to satisfy repayment claims, eligible claimants have the right to compensation by the Financial Services Compensation Scheme (FSCS), up to £50,000. If one of the banks ETX Capital uses to hold client money goes into liquidation then the losses would be shared by clients in proportion to the share of the money held with the failed bank. Funds lost this way may be compensated under the FSCS up to a limit of £85,000 per person.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.