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You should be able to find all the answers to your questions, whether they are general trading queries or specific queries about our trading platforms. An interactive customer service hub where you can search for specific keywords or by relevant topic. We are consistently updating our answers so keep checking in for all our up to date support

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Trading
  • What types of accounts do you offer?

    ETX Capital offers two different types of platforms to prospective clients;

    ETX TraderPro


    ETX Capital’s flagship platform, TraderPro provides traders with an advanced suite of charts and graphs, as well as access to thousands of tradable products.
     

    ETX MT4


    ETX Capital hosts a version of the widely popular MT4 platform, which allows users to trade via the use of automated Expert Advisers.


    If you would like to create addtional accounts with us for one of our two platforms you can log into your existing account and and do this from the 'Profile' section of the side panel.

    If you open an account with us for one of these platforms and subsequently wish to also trade on another of our platforms, please email the customer service desk on customer.service@etxcapital.com. Having already been through the security process when previously registering, other platforms should be accessible to you. 

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  • Can I have more than one account with you?

    Clients can hold more than one account with us, for example one account for each trading platform we offer. You can hold up to five live accounts with us, any additional accounts required would need to be reviewed by our compliance team.

    To create an additional account please log into your existing trading platform. Once logged in go to the 'Profile' section where you will be able to sign up for additional accounts.

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One Broadgate Circle, London, EC2M 2QS

New Accounts: +44 20 7392 1400

Existing Customers: +44 20 7392 1434

Monday to Friday: 7:30am - 9:00pm

ETX Capital Payment Types.
English United Kingdom (Change)

Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when spread betting or trading CFDs with ETX. You should consider whether you understand how spread bets orCFDs work and whether you can afford to take the high risk of losing your money.

Monecor (London) Ltd is a member firm of the London Stock Exchange. Authorised and regulated by the Financial Conduct Authority with Financial Services register number 124721.

The information on this site is not directed at residents of the United States, Belgium, Canada, Singapore, or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

In the unlikely event of ETX becoming insolvent, segregated client funds cannot be used for reimbursement to ETX Capital’s creditors. If we are unable to satisfy repayment claims, eligible claimants have the right to compensation by the Financial Services Compensation Scheme (FSCS), up to £50,000. If one of the banks ETX Capital uses to hold client money goes into liquidation then the losses would be shared by clients in proportion to the share of the money held with the failed bank. Funds lost this way may be compensated under the FSCS up to a limit of £85,000 per person.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.