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Articles

You should be able to find all the answers to your questions, whether they are general trading queries or specific queries about our trading platforms. An interactive customer service hub where you can search for specific keywords or by relevant topic. We are consistently updating our answers so keep checking in for all our up to date support

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Technical
  • My Card payment is being declined why is this?

    When making a deposit the card being used must have the same registered address as the address which we hold for you.  If the addresses are the same and this is the first time you are using this card with us we would advise that you contact your bank to inform them that you are planning on making a deposit with us. On occasion banks will decline the initial deposit in order to complete a security check with the card holder.

    Once you have contacted your bank they will remove the block and you should then be able to process the transaction successfully.

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  • Payment security

    We use the internationally accepted security protocol 3-D Secure which is designed to be an additional security layer for online credit and debit card transactions by using XML messages sent over SSL connections with client authentication. The protocol operates automatically and in most instances clients are asked to confirm the transaction by adding a password or a code provided via text message by the Issuing Bank.

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  • How do I remove cards from my account so that I can add a new one?

    In order to remove some of your registered cards please call +44 (0) 20 7392 1434 or email customer.service@etxcapital.com

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One Broadgate Circle, London, EC2M 2QS

New Accounts: +44 20 7392 1400

Existing Customers: +44 20 7392 1434

Monday to Friday: 7:30am - 9:00pm

ETX Capital Payment Types.
English United Kingdom (Change)

Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when spread betting or trading CFDs with ETX. You should consider whether you understand how spread bets orCFDs work and whether you can afford to take the high risk of losing your money.

Monecor (London) Ltd is a member firm of the London Stock Exchange. Authorised and regulated by the Financial Conduct Authority with Financial Services register number 124721.

The information on this site is not directed at residents of the United States, Belgium, Canada, Singapore, or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

In the unlikely event of ETX becoming insolvent, segregated client funds cannot be used for reimbursement to ETX Capital’s creditors. If we are unable to satisfy repayment claims, eligible claimants have the right to compensation by the Financial Services Compensation Scheme (FSCS), up to £50,000. If one of the banks ETX Capital uses to hold client money goes into liquidation then the losses would be shared by clients in proportion to the share of the money held with the failed bank. Funds lost this way may be compensated under the FSCS up to a limit of £85,000 per person.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.