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Articles

You should be able to find all the answers to your questions, whether they are general trading queries or specific queries about our trading platforms. An interactive customer service hub where you can search for specific keywords or by relevant topic. We are consistently updating our answers so keep checking in for all our up to date support

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Technical
  • Is the app compatible with Android Tablets?

    The ETX Capital TraderPro and Binary apps can be used on both Android Smartphone and Tablet devices (we would recommend that you download Android 4.0 or later for the app to run smoothly).

    You can find the apps by going to the Google Play store for both ETX TraderPro and ETX Binary.

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  • I cannot login to the mobile application why is this?

    Please do be aware that our mobile application are case sensitive. We would firstly ask that you ensure your login details are being input in the correct case using no symbols or additional spaces.

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  • What do I do if the iPhone or iPad app isn't working?

    If this does not rectify the issue please uninstall and redownload the application to your device.

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  • Which mobile devices do you support?

    You will need to use the mobile applications which we offer in order to access your account with us via mobile. You can download the applications from either the Apple App Store or the Google Play store.

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One Broadgate Circle, London, EC2M 2QS

New Accounts: +44 20 7392 1400

Existing Customers: +44 20 7392 1434

Monday to Friday: 7:30am - 9:00pm

ETX Capital Payment Types.
English United Kingdom (Change)

Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when spread betting or trading CFDs with ETX. You should consider whether you understand how spread bets orCFDs work and whether you can afford to take the high risk of losing your money.

Monecor (London) Ltd is a member firm of the London Stock Exchange. Authorised and regulated by the Financial Conduct Authority with Financial Services register number 124721.

The information on this site is not directed at residents of the United States, Belgium, Canada, Singapore, or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

In the unlikely event of ETX becoming insolvent, segregated client funds cannot be used for reimbursement to ETX Capital’s creditors. If we are unable to satisfy repayment claims, eligible claimants have the right to compensation by the Financial Services Compensation Scheme (FSCS), up to £50,000. If one of the banks ETX Capital uses to hold client money goes into liquidation then the losses would be shared by clients in proportion to the share of the money held with the failed bank. Funds lost this way may be compensated under the FSCS up to a limit of £85,000 per person.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.