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Technical
  • Is the app compatible with Android Tablets?

    The ETX Capital TraderPro and Binary apps can be used on both Android Smartphone and Tablet devices (we would recommend that you download Android 4.0 or later for the app to run smoothly).

    You can find the apps by going to the Google Play store for both ETX TraderPro and ETX Binary.

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  • What does 'Error FEP' mean?

    The ETX TraderPro platform currently uses Flash technology .If you see the 'Error FEP' message when using our trading platform this means that you need to do one of the following:

    - Download the latest version of Flash Player

    - If Flash Player is not already installed on your computer, you will need to install it

    If you have any problem installing Flash player please use Flash Player Help.

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  • My Card payment is being declined why is this?

    When making a deposit the card being used must have the same registered address as the address which we hold for you.  If the addresses are the same and this is the first time you are using this card with us we would advise that you contact your bank to inform them that you are planning on making a deposit with us. On occasion banks will decline the initial deposit in order to complete a security check with the card holder.

    Once you have contacted your bank they will remove the block and you should then be able to process the transaction successfully.

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  • My charts are not working, why is this?

    If you're using Google Chrome , one reason why your charts may not be working could be because your pop up blocker is restricting your access. You cannot launch a chart in a new window whilst using Google Chrome due to Chrome interpreting the launch of the new window as a pop up advert, thus blocking it.

    To prevent this please complete the below steps:

    • Click the menu button in the top right corner of the Chrome browser.
    • Select options to generate a new tab
    • Click Under the Hood
    • Click Content settings followed by selecting Manage Exceptions which is within the Pop-ups section
    • Add ?trade.etxcapital.com? as an exception
    • Close the window to finish

    If you are not using Google Chrome and are experiencing issues please call +44 (0) 20 7392 1494 or email customer.service@etxcapital.com.

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  • Payment security

    We use the internationally accepted security protocol 3-D Secure which is designed to be an additional security layer for online credit and debit card transactions by using XML messages sent over SSL connections with client authentication. The protocol operates automatically and in most instances clients are asked to confirm the transaction by adding a password or a code provided via text message by the Issuing Bank.

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  • How do I install MT4 on my MAC?

    Please follow our step by step download guide​ below.

    The following user guide has been published by MetaQuotes Software Corp. on 2 July 2012:

    Introduction

    Apple products have become very popular. MetaQuotes Software Corp. attentively follows the progress of the IT industry and has already released the special mobile applications for iOS-based devices - MetaTrader 4 for iPhone and MetaTrader 5 for iPhone.

    There are many topics on the MQL4.community forum, where people are seeking a solution for running MetaTrader 4 under the Mac OS operating system. In this article, you will find out how to work in MetaTrader 4 via the Apple's popular operating system.


    Installing Wine on Mac OS

    Wine is a free software that allows users of the Unix-based systems to run an application developed for the Microsoft Windows systems. Among all the Wine versions there is one for Mac OS.

    Note that Wine is not a fully stable application. Thus, some functions in the applications you start under it may work improperly or not work at all.

    For the installation on Mac OS we recommend to use the free application PlayOnMac. PlayOnMac is a Wine-based software for easy installation of Windows applications on Mac OS.

     

    PlayOnMac Installation

    To install PlayOnMac, open the product's official web site, move to Downloads section and click the link for downloading the latest version.

    Downloading PlayOnMac

    After downloading the DMG package, launch it from Downloads section of your system:

    Launching PlayOnMac installation

    PlayOnMac first launch window will appear. After clicking "Next", the installer will start checking and installing the various components necessary for work.

    PlayOnMac first launch

    The first necessary component is XQuartz. This is a software for using X Window System on Mac OS. X Window System provides standard tools and protocols for building the graphical user interface in Unix-like OS.

    Installing XQuartz

    If you have already installed XQuartz or want to install it later, select "Don't install XQuartz for the moment" or "I've downloaded file by myself", respectively.

    XQuartz installation is performed in several stages. First of all, you should read the important information (Read Me) and accept the license conditions.

    Installing XQuartz

    Before the installation, Mac OS security system will ask you to enter your account's password:

    Installing XQuartz

    Wait for the installation to complete. For changes to take effect, you should restart your PC.

    Completing XQuartz installation

    After restarting the system, launch PlayOnMac again from the setup file in Downloads folder. The first launch window will appear again. This time, the installer will offer to install MS Windows fonts necessary for correct operation.

    Installing fonts

    Accept the license agreement conditions and wait till the installation is complete. After that, PlayOnMac is ready for use. Its main window will appear:

    PlayOnMac main window

     

    Updating Wine

    Wine v. 1.4 is installed together with PlayOnMac. Wine 1.4.1 is the latest stable version at the moment. Wine 1.5.21 beta release containing many improvements is also available for download. However, it may be less stable. It is recommended to install the latest version of Wine.

    To upgrade Wine to the latest version, open PlayOnMac upper menu and select Manage Wine Versions:

    Manage Wine versions

    The window with Wine versions available for installation will open. Select the latest version (1.5.21 at the moment).

    Wine versions available for installation

    Move the latest Wine version to the right side of the window. The installation will start.

    Updating Wine to the latest version

    After the installation is complete, the new version of Wine will appear in the left part of PlayOnMac Wine versions manager window. You can then close the window and install MetaTrader 4 trading terminal.

     

    MetaTrader 4 Installation

    To install MetaTrader 4, download the distribution package from www.metatrader4.com official web site. Go to Download section and click "Download free".

    Downloading MetaTrader 4 distribution package

    After the download is complete, launch the setup file. PlayOnMac will be used automatically to open it.

    Installing MetaTrader 4

    The standard terminal installation process with all its stages will start:

    Installing MetaTrader 4

    When the installation is complete, PlayOnMac will offer you to create the shortcuts for MetaTrader 4 terminal components - the client terminal itself and MetaEditor:

    Creating shortcuts

    After creating the necessary shortcuts, you can start using MetaTrader 4. Double click on it in PlayOnMac window to launch the terminal.

    Installed MetaTrader 4 terminal

    Below you can see MetaTrader 4 terminal on Mac OS:

    MetaTrader 4 on Mac OS


    Known Issues

    As it has been already mentioned above, Wine is not a completely stable software. Thus, some functions of the MetaTrader 4 terminal may work improperly. The following issues are currently discovered:

    • News are not displayed, in case they contain Unicode symbols. News in English are displayed correctly.
    • Market is unavailable

    Except for the above problems, you can enjoy all the features of MetaTrader 4 on Mac OS.

     

    MetaTrader 4 Data Directory

    PlayOnMac creates a separate virtual logical drive with necessary environment for each installed program. The default path of the installed terminal's data folder is as follows:

    Library\PlayOnMac\WinePrefix\MetaTrader_4_\Drive C\Program Files\MetaTrader 4

     

    Conclusion

    In this article we described a fast and easy way to run the most popular application for Forex trading in Mac OS. We hope that this article, or - to be more precise - the comments to it, will become a good place for accumulating useful information about running MetaTrader 4 under this operating system.

     


    Translated from Russian by MetaQuotes Software Corp.
    Original article: https://www.mql5.com/ru/articles/1356



    Disclaimer:
    ETX CAPITAL IS NEITHER THE AUTHOR OF THE USER GUIDE ABOVE NOR THE PROVIDER OF ANY SOFTWARE PRODUCT DESCRIBED IN THE USER GUIDE. ETX CAPITAL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND IN RELATION TO THE USER GUIDE AND THE SAFETY, SUITABILITY, LACK OF VIRUSES, INACCURACIES, TYPOGRAPHICAL ERRORS, FITNESS FOR A PARTICULAR PURPOSE OR OTHER HARMFUL COMPONENTS OF ANY SOFTWARE PRODUCT DESCRIBED IN THE USER GUIDE. THERE ARE INHERENT DANGERS IN THE USE OF ANY SOFTWARE, AND YOU ARE SOLELY RESPONSIBLE FOR DETERMINING WHETHER ANY SOFTWARE PRODUCT DESCRIBED IN THE USER GUIDE IS COMPATIBLE WITH YOUR EQUIPMENT AND OTHER SOFTWARE INSTALLED ON YOUR EQUIPMENT. YOU ARE ALSO SOLELY RESPONSIBLE FOR THE PROTECTION OF YOUR EQUIPMENT AND BACKUP OF YOUR DATA, AND ETX CAPITAL WILL NOT BE LIABLE FOR ANY DAMAGES YOU MAY SUFFER IN CONNECTION WITH USING OR MODIFYING ANY SOFTWARE PRODUCT DESCRIBED IN THE USER GUIDE. IN NO EVENT SHALL ETX CAPITAL BE LIABLE TO YOU FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF USE OR DATA, ARISING OUT OF THE USER GUIDE AND/OR THE USE OF ANY SOFTWARE DESCRIBED IN THE USER GUIDE AND ITS DOCUMENTATION.

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  • I am having difficulties applying online for an account.

    We’re sorry to hear that you’ve been having difficulties – please contact us by phone on +44 (0) 20 7392 1486, or by e-mail at newaccounts@etxcapital.com.

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  • I cannot see all markets on my MT4 platform.

    In order to display all of the markets on your MT4 platform please click in the 'Symbol' box on your platform, please then Right Click your mouse, select 'Show All' and the full list of markets available will appear.

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  • I cannot login to the mobile application why is this?

    Please do be aware that our mobile application are case sensitive. We would firstly ask that you ensure your login details are being input in the correct case using no symbols or additional spaces.

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  • My MT4 graphs are showing as 'Waiting for Update'

    You simply need to drag and drop one of the trading instruments into the chart box and the relevant chart will then appear.

    The charts will show as ‘Waiting for Update’ until you complete the above procedure.

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  • What do I do if the iPhone or iPad app isn't working?

    If this does not rectify the issue please uninstall and redownload the application to your device.

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  • What is the MT4 server name?

        Server 1 - mt4live01.etxcapital.com:443  Server 2 - mt4live02.etxcapital.com:443 If you are unsure which server you should use please contact our client support team on (local number) or at customer.service@etxcapital.com

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  • What are the system requirements for MetaTrader 4

    The Client Terminal can operate using all  Microsoft Windows  operating systems from XP onwards.  We recommend that you use the most recent version of Microsoft Windows when operating your MT 4 account.  Furthermore, a processor that supports SSE instruction is required for operating as well.

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  • Why am I unable to login to my MT4 account on the downloaded platform?

    There could be several reasons as to why you cannot login to your account. We would firstly ask that you ensure your login details are being input in the correct case using no symbols and secondly that you are attempting to login via the Live MT4 Server -mt4live01.etxcapital.com or mt4live02.etxcapital.com

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  • How do I remove cards from my account so that I can add a new one?

    In order to remove some of your registered cards please call +44 (0) 20 7392 1434 or email customer.service@etxcapital.com

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  • How do I install MT4?

    Please follow our step by step download guide

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  • What does 'Price Validation Error' mean?

    When our platform displays price validation error messages such as the price not existing any more, this is related to the internet speed on the device being used and/or there being high volatility in the market which you are trading. We would advise a minimum upload speed of 1Mb and a minimum download speed of 2Mb. Doing a web search should return a number of different websites where you can test your device speeds freely.

    Should your upload and download speeds be considerably higher than our above recommendations please do inform us so that we can look into this further for you. If the speeds are lower than our recommendations we would advise that you try using a better internet connection whilst trading.

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  • Why is my trading platform not loading?

    If your trading platform is not working, please login using a different internet browser than the one you have been using. If that does not work, make sure that Privacy and Security settings of your preferred browser are set to either medium or low. If you still cannot log into the trading platform, restart your internet connection.  If you have followed these steps and your trading platform still does not work, please call +44 (0) 20 7392 1494 and speak to one of our client support executives.

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  • Which mobile devices do you support?

    You will need to use the mobile applications which we offer in order to access your account with us via mobile. You can download the applications from either the Apple App Store or the Google Play store.

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