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You should be able to find all the answers to your questions, whether they are general trading queries or specific queries about our trading platforms. An interactive customer service hub where you can search for specific keywords or by relevant topic. We are consistently updating our answers so keep checking in for all our up to date support

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Your Account
  • How much of my promotion have I earned?

    Please call +44 (0) 20 7392 1494 or email customer.service@etxcapital.com to obtain your promotion expiry date.

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  • Do you offer promotions?

    We offer a range of promotional offers to our clients.  If you would like further information, please contact your Account Relationship Manager.

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  • Why have you removed my Promotion?

    Your promotion may have expired or it may have been removed if you have withdrawn or transferred funds out of your trading account. For further information please refer to the promotion Terms and Conditions.

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  • When does my Promotion expire?

    Please call +44 (0) 20 7392 1494 or email customer.service@etxcapital.com to obtain your promotion expiry date.

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  • How do I claim my promotion?

    Please call +44 (0) 20 7392 1494 or email your account relationship manager to discuss any promotions you are eligible for.

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