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You should be able to find all the answers to your questions, whether they are general trading queries or specific queries about our trading platforms. An interactive customer service hub where you can search for specific keywords or by relevant topic. We are consistently updating our answers so keep checking in for all our up to date support

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Your Account
  • Do you provide tax statements?

    We can provide you with an account statement for a specified time period. This statement is a general account statement and not tax specific.

    Please email Customer Services on Customer.Service@etxcapital.com in order to obtain your statement.

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  • I have forgotten my username and/or password.

    In order to obtain your login credentials please visit the ETX Capital login page. You will then need to click on the ‘Forgotten?’ button next to the username or password box in order to retrieve your information.
         
     Please use this link to recover password -  https://clients.etxcapital.com/Login/ResetPassword

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  • I need to send my contract notes to my compliance team, how do I do this?

    Please call​ +44 (0) 20 7392 1494 or email customer.service@etxcapital.com in order to request this.

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  • How do I update the personal details on my account?

    Please call +44 (0) 20 7392 1494 or email customer.service@etxcapital.com in order to update your personal details. In certain instances we may require further information or documentation from you.

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