Technical Support

Our trading platform will run on Windows Vista, XP & Windows 2000. Mac OS X & Linux platforms are also supported.

Officially supported browsers:

• Internet Explorer version 7 or above with Service Pack 2
• Firefox - version 2 or above. On all platforms.
• Safari - version 3 or above. On Windows and Mac platforms.

Our trading platform uses Adobe Flash - preferably the latest version.

Our advanced charts require Java.

Browsers must have javascript enabled.

Minimum memory requirement 512MB

Screen resolution should be minimum of 1024 x 768, recommended 1280 x 1024.

Dial-up connection not recommended

If you have forgotten or lost your password, reset your password or email customer service at customerservice@etxcapital.co.uk

This problem is probably due to the settings of your internet browser. You must set your browser to enable cookies. To find out how to enable cookies please refer to the General Internet Explorer troubleshooting section below.

This problem is probably due to your internet browser settings. You must set your browser to enable cookies. To find out how to enable cookies please refer to the General Internet Explorer troubleshooting section below.

In Internet Explorer, with your browser set to the ETX Capital homepage follow the steps below:

1. From the menu at the top of the screen, select 'Favorites > Add to favorites'
2. In the pop-up box click 'OK'

In Internet Explorer, with your browser set to the etxcapital.co.uk homepage follow the below steps:

1. From the menu at the top of the screen, select 'Tools > Internet Options'
2. Click on 'Use Current' in the Homepage section towards the top of the pop-up box
3. Click 'OK' at the bottom of the pop-up box

ETX Capital currently provides the following feeds:

• Morning Briefing: http://feeds.feedburner.com/ETXMorningBriefing
• Market News: http://feeds.feedburner.com/EtxCapitalNews

To subscribe via your browser, click on the link of the feed you would like to follow and on the page that appears click 'Subscribe'.

If you wish to subscribe via Microsoft Outlook 2007, instructions can be found here.

A quick fix for many technical problems is to clear the cache of temporary internet files stored by your PC. In order to do this follow the steps below.

With a single Internet Explorer window open, perform the following:

1. From the menu at the top of the screen, select 'Tools > Internet Options'
2. Click on 'Delete Cookies' and click 'OK' in the pop-up box that says 'Delete all cookies in the Temporary Internet Files Folder'.
3. Click on 'Delete Files'. Check the box that says 'Delete all offline content' and click OK in the pop-up box.
4. Select the 'Privacy' tab and ensure that the level is set to either 'Medium', 'Low' or 'Accept All Cookies' as opposed to 'Custom Level' - this can be done by clicking the 'Default' button. Alternatively, if you do not wish to change your current cookie settings, you can enable cookies specifically for the ETX Capital website by doing the following: in the Web Sites section, click the 'Edit' button, type www.etxcapital.co.uk into the address field and then select 'Allow' and click 'Ok'. Click 'Apply' to save all changes under the 'Privacy' tab.
5. Select the 'Security' tab and ensure that the security level for the Internet zone is set to medium, which can be done by clicking the 'Default Level' button on the lower right of the panel. Click 'Apply'.
6. Finally select the 'General' tab then click 'OK' to close the 'Internet Options' window. Close all browser windows and any other java related programs before opening Internet Explorer again and navigating back to the ETX Capital website.

If you are unable to access the ETX Capital website at all, you may find that your IT department has blocking in place on their firewall/proxy server to prevent access to certain sites. You will need to get them to add the ETX Capital website to their list of sites that are allowed to pass through the firewall/proxy server.

If you are using Sun Microsystems Java you may need to add your proxy information to the (Sun) Java Plug-in Control Panel, which can be accessed through Windows Control Panel. For detailed instructions visit the Sun Java site.

If properly configured, personal firewalls will not be a problem and we strongly suggest that you have some form of firewall protection in place before you connect to the internet. Various types of firewall software are available free for personal use at www.download.com. However, firewalls can be set to block Java applets, JavaScript and cookies, amongst other things, which will cause problems when accessing the ETX Capital website. If you are experiencing problems with the ETX Capital website, please check the configuration of your firewall, including the built-in Windows XP firewall.

There can be issues with ad-blocking software, which may block certain JavaScript functions. We do however strongly suggest that you have some form of ad-blocking software in place. Various free ad blocking software products are available free for personal use at www.download.com. Please note: ETX Capital does not currently and will not in the future have any embedded adware or spyware.

If you wish to log in via a secure https page rather than a standard http page, simply open a new homepage using https://www.etxcapital.co.uk and log in as normal. All pages on the site will then be https until you log in via a standard http page.

The standard ETX Capital site uses 128 bit encryption on pages with sensitive date such as credit/debit card entry pages.

If you have any questions about financial spread betting with ETX Capital please contact us:

Phone

New Accounts and Customer Service (account set-up, payments and IT queries): +44 (0) 20 7392 1494

Trading Desk: + 44 (0) 20 7392 1434

Marketing: + 44 (0) 20 7392 1490

Email

If your question is about the set-up of a new or existing account, about payments or IT queries, please email customerservice@etxcapital.co.uk.

If your question is about a specific trade or order (please include the trade or order number) please email tradingdesk@etxcapital.co.uk.

If at any time you feel that you are not getting the answers you need please send an email to csmanager@etxcapital.co.uk.

Post

Our postal address is:

ETX Capital
Beaufort House
15 St. Botolph Street
London EC3A 7DT

When speaking to our Customer service team, they may want to know the following information:

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