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About Us

Is ETX Capital a regulated firm?

Yes, ETX Capital is a trading name of Monecor (London) Ltd and is authorised and regulated by the Financial Services Authority. FSA Registration Number 124721.

Is ETX Capital a Member Firm of the London Stock Exchange?

Monecor (London) Ltd has been a member firm of the London Stock Exchange since 14th April 2008.

How do I get online help?

If you have any questions about financial spread betting with ETX Capital please contact us as detailed below:

Email

If your question is about the set-up of a new or existing account, about payments or IT queries, please email customerservice@etxcapital.co.uk.

If your question is about a specific trade or order (please include the trade or order number) please email tradingdesk@etxcapital.co.uk.

If at any time you feel that you are not getting the answers you need please send an email to csmanager@etxcapital.co.uk.

How do I get offline help?

If you have any questions about financial spread betting with ETX Capital please contact us as detailed below:

New Accounts and Customer Service (account set-up, payments and IT queries): +44 (0) 20 7392 1494

Trading Desk: + 44 (0) 20 7392 1434

Marketing: + 44 (0) 20 7392 1490

In the event of insolvency am I entitled to claim from the Financial Services Compensation Scheme?

The Financial Services Compensation Scheme (FSCS) is the UK's statutory fund of last resort for customers of authorised financial services firms. This means that FSCS can pay compensation if a firm is unable, or likely to be unable, to pay claims against it. FSCS is an independent body, set up under the Financial Services and Markets Act 2000 (FSMA). Their service is free to consumers.

The majority of ETX’s retail and professional customers are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if the Firm cannot meet its obligations. This depends on the type of business and the circumstances of the claim. Most types of investment business are covered for 100% of the first £50,000, so the maximum compensation is £50,000. Further information about compensation arrangements is available from the Financial Services Compensation Scheme, 7th Floor, Lloyds Chambers, Portsoken Street, London E1 8BN or the FSCS website.

What do I do if I have further questions?

If you have any questions about financial spread betting with ETX Capital please contact us:

Phone

New Accounts and Customer Service (account set-up, payments and IT queries): +44 (0) 20 7392 1494

Trading Desk: + 44 (0) 20 7392 1434

Marketing: + 44 (0) 20 7392 1490

Email

If your question is about the set-up of a new or existing account, about payments or IT queries, please email customerservice@etxcapital.co.uk.

If your question is about a specific trade or order (please include the trade or order number) please email tradingdesk@etxcapital.co.uk.

If at any time you feel that you are not getting the answers you need please send an email to csmanager@etxcapital.co.uk.

Post

Our postal address is:

ETX Capital
Beaufort House
15 St. Botolph Street
London EC3A 7DT

What should I do if I feel I need to make a complaint?

If at any time you feel that you are not getting the answers you need please send an email to csmanager@etxcapital.co.uk.

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call us: 0800 138 4582

Financial spread bets are leveraged products and it is possible for losses to exceed deposits. Financial spread betting is not suitable for everyone so please seek advice if you do not understand the risks.

Contact ETX Capital

Beaufort House

15 St. Botolph Street

London EC3A 7DT

0800 138 4582

© 2012

DISCLAIMER: The information on the Site is not directed at residents of the United States or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation. It is the responsibility of visitors to this Site to ascertain the terms of and comply with any local law or regulation to which they are subject. Whilst ETX Capital has made every effort to ensure the accuracy of the information on this Site, the information given on the Site is subject to change, often without notice. It is for guidance only and no liability is accepted by ETX Capital for its accuracy or otherwise.

Member firm of the London Stock Exchange. Authorised and Regulated by the Financial Services Authority, FSA registration number 124721.