ETX Capital. Committed to Treating Our Customers Fairly
ETX Capital is committed to offering our customers the highest possible standards of service, we therefore support the Financial Services Authority initiative of Treating Customers Fairly.
We recognise that both our customers and ETX Capital will substantially benefit if we look after your best interests and treat you fairly in all aspects of our dealings with you.
Our commitment to you
We will:
- Provide you with clear information about the products and service we offer, including any fees and charges
- Ensure that all financial promotions are clear, fair and not misleading
- Ensure Retail customers have been advised of the risks inherent in spread betting
- If you have been categorised as a Retail customer, we will ensure that your unutilised funds are segregated from the company funds
- Ensure that we manage any conflicts of interest fairly
- Encourage you to ask if there’s anything you don’t understand
- Give you access to a formal complaints procedure should you become unhappy with our service
How you can help us
To help us provide you with the highest possible standards of service, we kindly request you to:
- Keep us informed of any changes to your work or home contact details
- Let us know if there is any aspect of our service, or product that you don’t fully understand
- Tell us if you think there are ways we can improve our service
Thank you for choosing to spread bet with ETX Capital.
Member of the London Stock Exchange. Authorised and Regulated by the Financial Services Authority, FSA registration number 124721.
DISCLAIMER: The information on the Site is not directed at residents of the United States or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation. It is the responsibility of visitors to this Site to ascertain the terms of and comply with any local law or regulation to which they are subject. Whilst ETX Capital has made every effort to ensure the accuracy of the information on this Site, the information given on the Site is subject to change, often without notice. It is for guidance only and no liability is accepted by ETX Capital for its accuracy or otherwise.